电商产品评论数据情感分析

import pandas as pd
import re
import jieba.posseg as psg
import numpy as np

# 去重，去除完全重复的数据
reviews = pd.read_csv("reviews.csv")
reviews = reviews[['content', 'content_type']].drop_duplicates()
content = reviews['content']

# 去除去除英文、数字等
# 由于评论主要为京东美的电热水器的评论，因此去除这些词语
strinfo = re.compile('[0-9a-zA-Z]|京东|美的|电热水器|热水器|')
content = content.apply(lambda x: strinfo.sub('', x))

# 分词
worker = lambda s: [(x.word, x.flag) for x in psg.cut(s)] # 自定义简单分词函数
seg_word = content.apply(worker)

# 将词语转为数据框形式，一列是词，一列是词语所在的句子ID，最后一列是词语在该句子的位置
n_word = seg_word.apply(lambda x: len(x)) # 每一评论中词的个数

n_content = [[x+1]*y for x,y in zip(list(seg_word.index), list(n_word))]
index_content = sum(n_content, []) # 将嵌套的列表展开，作为词所在评论的id

seg_word = sum(seg_word, [])
word = [x[0] for x in seg_word] # 词

nature = [x[1] for x in seg_word] # 词性

content_type = [[x]*y for x,y in zip(list(reviews['content_type']), list(n_word))]
content_type = sum(content_type, []) # 评论类型

result = pd.DataFrame({"index_content":index_content,
"word":word,
"nature":nature,
"content_type":content_type})

# 删除标点符号
result = result[result['nature'] != 'x'] # x表示标点符号

# 删除停用词
stop_path = open("stoplist.txt", 'r',encoding='UTF-8')
stop = stop_path.readlines()
stop = [x.replace('\n', '') for x in stop]
word = list(set(word) - set(stop))
result = result[result['word'].isin(word)]

# 构造各词在对应评论的位置列
n_word = list(result.groupby(by = ['index_content'])['index_content'].count())
index_word = [list(np.arange(0, y)) for y in n_word]
index_word = sum(index_word, []) # 表示词语在改评论的位置

# 合并评论id，评论中词的id，词，词性，评论类型
result['index_word'] = index_word

# 代码12-4 提取含有名词的评论

# 提取含有名词类的评论
ind = result[['n' in x for x in result['nature']]]['index_content'].unique()
result = result[[x in ind for x in result['index_content']]]

# 代码12-5 绘制词云

import matplotlib.pyplot as plt
from wordcloud import WordCloud

frequencies = result.groupby(by = ['word'])['word'].count()
frequencies = frequencies.sort_values(ascending = False)
backgroud_Image=plt.imread('pl.jpg')
wordcloud = WordCloud(font_path="C:/Windows/Fonts/STZHONGS.ttf",
max_words=100,
background_color='white',
mask=backgroud_Image)
my_wordcloud = wordcloud.fit_words(frequencies)
plt.imshow(my_wordcloud)
plt.axis('off')
plt.show()

# 将结果写出
result.to_csv("word.csv", index = False, encoding = 'utf-8')

import pandas as pd
import numpy as np
word = pd.read_csv("word.csv")

# 读入正面、负面情感评价词
pos_comment = pd.read_csv("正面评价词语（中文）.txt", header=None,sep="\n",
encoding = 'utf-8', engine='python')
neg_comment = pd.read_csv("负面评价词语（中文）.txt", header=None,sep="\n",
encoding = 'utf-8', engine='python')
pos_emotion = pd.read_csv("正面情感词语（中文）.txt", header=None,sep="\n",
encoding = 'utf-8', engine='python')
neg_emotion = pd.read_csv("负面情感词语（中文）.txt", header=None,sep="\n",
encoding = 'utf-8', engine='python')

# 合并情感词与评价词
positive = set(pos_comment.iloc[:,0])|set(pos_emotion.iloc[:,0])
negative = set(neg_comment.iloc[:,0])|set(neg_emotion.iloc[:,0])
intersection = positive&negative # 正负面情感词表中相同的词语
positive = list(positive - intersection)
negative = list(negative - intersection)
positive = pd.DataFrame({"word":positive,
"weight":[1]*len(positive)})
negative = pd.DataFrame({"word":negative,
"weight":[-1]*len(negative)})

posneg = positive.append(negative)

# 将分词结果与正负面情感词表合并，定位情感词
data_posneg = posneg.merge(word, left_on = 'word', right_on = 'word',
how = 'right')
data_posneg = data_posneg.sort_values(by = ['index_content','index_word'])

# 根据情感词前时候有否定词或双层否定词对情感值进行修正
# 载入否定词表
notdict = pd.read_csv("not.csv")

# 处理否定修饰词
data_posneg['amend_weight'] = data_posneg['weight'] # 构造新列，作为经过否定词修正后的情感值
data_posneg['id'] = np.arange(0, len(data_posneg))
only_inclination = data_posneg.dropna() # 只保留有情感值的词语
only_inclination.index = np.arange(0, len(only_inclination))
index = only_inclination['id']

for i in np.arange(0, len(only_inclination)):
review = data_posneg[data_posneg['index_content'] ==
only_inclination['index_content'][i]] # 提取第i个情感词所在的评论
review.index = np.arange(0, len(review))
affective = only_inclination['index_word'][i] # 第i个情感值在该文档的位置
if affective == 1:
ne = sum([i in notdict['term'] for i in review['word'][affective - 1]])
if ne == 1:
data_posneg['amend_weight'][index[i]] = -\
data_posneg['weight'][index[i]]
elif affective > 1:
ne = sum([i in notdict['term'] for i in review['word'][[affective - 1,
affective - 2]]])
if ne == 1:
data_posneg['amend_weight'][index[i]] = -\
data_posneg['weight'][index[i]]

# 更新只保留情感值的数据
only_inclination = only_inclination.dropna()

# 计算每条评论的情感值
emotional_value = only_inclination.groupby(['index_content'],
as_index=False)['amend_weight'].sum()

# 去除情感值为0的评论
emotional_value = emotional_value[emotional_value['amend_weight'] != 0]

# 给情感值大于0的赋予评论类型（content_type）为pos,小于0的为neg
emotional_value['a_type'] = ''
emotional_value['a_type'][emotional_value['amend_weight'] > 0] = 'pos'
emotional_value['a_type'][emotional_value['amend_weight'] < 0] = 'neg'

# 查看情感分析结果
result = emotional_value.merge(word,
left_on = 'index_content',
right_on = 'index_content',
how = 'left')

result = result[['index_content','content_type', 'a_type']].drop_duplicates()
confusion_matrix = pd.crosstab(result['content_type'], result['a_type'],
margins=True) # 制作交叉表
(confusion_matrix.iat[0,0] + confusion_matrix.iat[1,1])/confusion_matrix.iat[2,2]

# 提取正负面评论信息
ind_pos = list(emotional_value[emotional_value['a_type'] == 'pos']['index_content'])
ind_neg = list(emotional_value[emotional_value['a_type'] == 'neg']['index_content'])
posdata = word[[i in ind_pos for i in word['index_content']]]
negdata = word[[i in ind_neg for i in word['index_content']]]

# 绘制词云
import matplotlib.pyplot as plt
from wordcloud import WordCloud
# 正面情感词词云
freq_pos = posdata.groupby(by = ['word'])['word'].count()
freq_pos = freq_pos.sort_values(ascending = False)
backgroud_Image=plt.imread('pl.jpg')
wordcloud = WordCloud(font_path="C:/Windows/Fonts/STZHONGS.ttf",
max_words=100,
background_color='white',
mask=backgroud_Image)
pos_wordcloud = wordcloud.fit_words(freq_pos)
plt.imshow(pos_wordcloud)
plt.axis('off')
plt.show()
# 负面情感词词云
freq_neg = negdata.groupby(by = ['word'])['word'].count()
freq_neg = freq_neg.sort_values(ascending = False)
neg_wordcloud = wordcloud.fit_words(freq_neg)
plt.imshow(neg_wordcloud)
plt.axis('off')
plt.show()

# 将结果写出,每条评论作为一行
posdata.to_csv("posdata.csv", index = False, encoding = 'utf-8')
negdata.to_csv("negdata.csv", index = False, encoding = 'utf-8')