2024-07-20IS论文分享More Than a Bot? The Impact of Disclosing Human Involvement on Customer Interactions《MoreThanaBot?TheImpactofDisclosingHumanInvolvementonCustomerInteractionswithHybridServiceAgents》,作者是UlrichGnewuch、StefanMorana、OliverHinz、RalfKellner和AlexanderMaedche。文章发表在《InformationSystemsResearch》期刊上,并于2023