【客户投诉系统】 Sringboot+vue+soap+activiti+mybatis+element-ui

[!NOTE]

分享课程系统，客户平台投诉系统

主要框架：Springboot, mybatis, Activiti, soap, Element-UI , Vue

主要功能：用户可以对不同的平台，例如美团、学习通、饿了么等进行投诉（Springboot, mybatis），工作管理员会对该投诉信息进行审批（Activiti），若审批通过，通过soap服务传递给对应平台提供的接口，对不同的平台设置了ProcessTime处理投诉的变量，模拟处理时间，当服务启动默认有工作人员在处理，当处理时间为0时，表示投诉处理完成，通过请求将对应ID的投诉信息返回。

系统框架

登录界面

用户申请投诉

管理员界面

• 投诉信息管理

• 代办任务管理

Activiti bpmn图

代码展示

• 投诉信息审批阶段的判断

@PostMapping("/judge")
    public String judge(@RequestBody Map<String, String> requestData) {
        String username = requestData.get("username");
        String varible = requestData.get("varible");
        String taskId = requestData.get("taskId");
        if (username.equals("boss")) {
            System.out.println("———————————————————————————————————————阿斯顿发射点———————ASDFASDF");
            ProcessEngine processEngine = ProcessEngines.getDefaultProcessEngine();
            RuntimeService runtimeService = processEngine.getRuntimeService();
            TaskService taskService = processEngine.getTaskService();
            Task task = taskService.createTaskQuery().taskId(taskId).singleResult();
            Object variable = runtimeService.getVariable(task.getProcessInstanceId(), "complainRequest");
            if (varible.equals("0")) {
                if (variable != null) {
                    try {
                        // 将 JSON 字符串转换回 ComplainRequest 对象
                        ObjectMapper objectMapper = new ObjectMapper();
                        Complain complain = objectMapper.readValue(variable.toString(), Complain.class);
                        jdbcTemplate.update(UPDATE_SQL2, complain.getId());
                        process(complain);
                    } catch (Exception e) {
                        System.out.println("Error deserializing complainRequest: " + e.getMessage());
                        e.printStackTrace();
                    }
                } else {
                    System.out.println("complainRequest is null or not of type ComplainRequest");
                }
                taskService.complete(task.getId());
                return "succuess";
            }else {
                if (variable != null) {
                    try {
                        // 将 JSON 字符串转换回 ComplainRequest 对象
                        ObjectMapper objectMapper = new ObjectMapper();
                        Complain complain = objectMapper.readValue(variable.toString(), Complain.class);
                        jdbcTemplate.update(UPDATE_SQL3, complain.getId());
                        process(complain);
                    } catch (Exception e) {
                        System.out.println("Error deserializing complainRequest: " + e.getMessage());
                        e.printStackTrace();
                    }
                } else {
                    System.out.println("complainRequest is null or not of type ComplainRequest");
                }
                taskService.complete(task.getId());
                return "succuess";
            }
        }
        else{
            ProcessEngine processEngine = ProcessEngines.getDefaultProcessEngine();
            TaskService taskService = processEngine.getTaskService();
            Task task = taskService.createTaskQuery().taskId(taskId).singleResult();
            RuntimeService runtimeService = processEngine.getRuntimeService();
            Object variable = runtimeService.getVariable(task.getProcessInstanceId(), "complainRequest");

            taskService.setVariable(taskId, "judge", varible);
            taskService.complete(task.getId());

            if (varible.equals("0")) {
                if (variable != null) {
                    try {
                        // 将 JSON 字符串转换回 ComplainRequest 对象
                        ObjectMapper objectMapper = new ObjectMapper();
                        Complain complain = objectMapper.readValue(variable.toString(), Complain.class);
                        jdbcTemplate.update(UPDATE_SQL2, complain.getId());
                        process(complain);
                    } catch (Exception e) {
                        System.out.println("Error deserializing complainRequest: " + e.getMessage());
                        e.printStackTrace();
                    }
                } else {
                    System.out.println("complainRequest is null or not of type ComplainRequest");
                }
                return "success"; //
            }
            return "success";
        }