11.2警告邮件内容

Hello XXX,

We're writing to inform you that your company isn't in compliance with the Apple Developer Program License Agreement (DPLA).

Section 11.2 (Termination) states:

(g) if You engage, or encourage others to engage, in any misleading, fraudulent, improper, unlawful or dishonest act relating to this Agreement, including, but not limited to, misrepresenting the nature of Your Application (e.g., hiding or trying to hide functionality from Apple’s review, falsifying consumer reviews for Your Application, engaging in payment fraud, etc.).

Be aware that manipulating App Store chart rankings, user reviews or search index may result in the loss of your developer program membership.

Please address this issue promptly.

Sincerely,
Apple

回复邮件主题

邮件主要内容表达

您好，在此次事件之前，与我们进行合作的其他客户也曾接收到相类似的警告邮件。针对本次事件的解决方案，首先回复苹果邮件，说明咱们没有违规情况即可。
以下为本次解决方案具体操作步骤：
1、对苹果的邮件进行回复，向苹果说明我方已收到苹果的警告，并会严查自身产品问题，给苹果一个积极诚恳的好印象（文末已提供回复苹果邮件具体文案）；
2、我们此次被警告预计可能和近期的好评优化和流量突增有关，当然也可能与其他渠道推广有关系，辛苦排查下产品内部是否有隐藏功能或者切支付的情况。

回复苹果邮件内容如下

中文版：

尊敬的iTunes Account Supervisor :
：
我是zhang，《XXX Credit Rupee Loan》（APP id：XXXXXXXXX）产品负责人，我们收到Apple的官方通知邮件，公司内部高层非常重视此次问题，也知道这件事情的严重程度，责令我方组成专项小组立即排查相关问题。经过我们联合产品、运营和技术进行排查，我们近期没有在应用商店进行违规推广，从往年流量波动来看，目前的自然流量波动是正常情况，同时我们最近会更加严格的监测我们的流量来源，如果存在异常，会及时同苹果官方联系，请求官方帮助我们联合排查；并且我们十分感谢苹果官方的邮件通知，我们会严格遵守应用商店的各项准则，杜绝各种虚假推广，保护我们广大用户的切身利益和维护好苹果应用市场的生态平衡。

《XXX Credit Rupee Loan》是一款深受用户喜爱的金融服务产品，为广大用户提供优质的金融服务，我们一直遵守App Store相关审核规范，今后也会更加重视遵守相关的准则。我们没有进行任何违规操作，作为业界领先平台，我们始终尊重他人的工作，坚信只有良好的市场环境才能赢得更好的市场地位，我们希望和苹果官方携起手来，共同维护苹果市场生态平衡。

最后对此事带来的影响表示歉意。

《XXX Credit Rupee Loan》
负责人：zhang

英文版

Dear iTunes Account Supervisor :

I am Zhao, the product manager of "XXX Credit Rupee Loan" (App ID: XXXXXXXX). We have received the official notification email from Apple, and our company's top management takes this issue very seriously and understands its severity. We have been instructed to form a special task force to immediately investigate the related issues. After conducting a joint investigation with our product, operations, and technical teams, we have found no instances of improper promotion in the App Store recently. Based on the traffic fluctuations in previous years, the current natural traffic fluctuations are within normal range. Additionally, we will strengthen our monitoring of traffic sources and promptly contact Apple if any anomalies are detected, requesting their assistance in the joint investigation. We are extremely grateful for Apple's email notification, and we will strictly adhere to the guidelines of the App Store, eradicate any form of false promotion, and protect the best interests of our vast user base while maintaining a healthy ecosystem in the Apple App Store.

"XXX Credit Rupee Loan" is a financial service product loved by our users, and we have always complied with the relevant review standards of the App Store. In the future, we will place even greater emphasis on adhering to these guidelines. We have not engaged in any violations, and as a leading platform in the industry, we respect the work of others. We firmly believe that only a favorable market environment can secure a better market position. We hope to work hand in hand with Apple to jointly maintain the ecological balance of the Apple market.

Finally, we apologize for any impact caused by this incident.

Sincerely,

Zhang
Product Manager of "XXX Credit Rupee Loan"